Online Learning Help

computer-learning students

At Lake Tahoe Community College, ensuring that students have the tools and support they need to use them successfully is of primary importance. If you are having issues with any of our technology services, please find the appropriate information below and contact us.

 

Help is available for you anytime via phone, email, and in-person visits.

Canvas is the Learning Management System (LMS) used by LTCC to access course materials online. For students in online, hybrid, and face-to-face classes, Canvas  holds your syllabus, assignments, learning materials, and virtual classroom/Zoom access.Passport is LTCC's web portal for accessing and managing all types of LTCC information, including important links, registration, fee payments, student bulletins, and your student email. It is important to login and check Passport frequently for official communication.

The same username and password are used for Canvas and Passport logins.
  1. Visit the Enrollment Office/Student Services One-Stop with a photo ID for help with your username and password. Call (530) 541-4660 x211 or email enrollmentservices@ltcc.edu  Alternatively, use this Username lookup form.
  2. Please download and login with your student username to your free Microsoft Office 365 (yearly student access) for Microsoft tools like Outlook (email), Word, Excel, and PowerPoint for phone and computer.
  3. Ensure your computer or device is updated with the most current operating system, then browser versions (Chrome, Firefox, Edge, etc.) *Keep at least two browsers updated and ready to use!
  4. Cell phones are not recommended for all coursework, though the Canvas app is also popular for phones and tablets.
  • Chat directly with a live Canvas technician: Canvas Hotline 24/7, located inside your Canvas course under the Help?button (left global navigation menu.) 
  • Call Canvas Support (877) 892-6517 or email support@instructure.com, Mondays-Fridays 8am-5pm PST; nights and weekends 6pm-8am PST.
  • Search Canvas Student Guides for answers to common questions.
  • Contact your instructor with detailed questions, issues, and screenshots for assistance connecting with the IT Department and Online Learning.
There are two main ways to access your Canvas courses:
  1. Use the LTCC Passport portal quick links, then click the Canvas Login link. (See: instructions for accessing Canvas via Passport)
  2. Direct login to https://laketahoecc.instructure.com. 
Log into Canvas to view your classes on the Dashboard or Courses list.(To see past and future enrollments, click Courses-->scroll to All CoursesàCurrent, Past, or Future lists.)  Once your instructor makes the course available, you can click the course name hyperlink to access your courses on the first day of the quarter.  Be sure to explore the syllabus and announcements, then follow any instructions for "checking in" or completing first day/week assignments to avoid being dropped from the course as a "no show." When in doubt, email your instructor.
canvas help